Making a Return
HOW TO RETURN MERCHANDISE
1. How to Return via UPS
• Please return the item(s) using the original shipping box and packing materials. Please include each item(s) in its original packaging, together with a copy of your invoice, the hang-tags and any related accessories and instruction booklets as well as the completed return form, specifying the returned item and the return reason.
• For your convenience, a pre-paid UPS return label has been provided in your package. Should you require an additional UPS return label, please contact Customer Assistance and we shall send you one.
• Simply affix the pre-paid UPS return label to your package and drop the package at your nearest UPS collection centre. Alternatively, you may contact UPS to arrange for pick-up at an address of your choosing. If you lose your pre-paid UPS return label, or if you require additional assistance with your return, please do not hesitate to contact our Customer Assistance. Original shipping charges are not refundable except in case your exercise your right of cancellation as outlined in the section “Cancelling your Order” below . In all other cases, we will reimburse shipping charges and return shipping charges for defective or incorrect items
You shall receive an e-mail notification upon the completion of the returns process.
2. Making a Return to our Ralph Lauren Stores
Products purchased online at Ralph Lauren cannot be returned to a Ralph Lauren store or any other point of sale For your convenience, we have provided a fast and reliable returns process. Please use the provided return labels and make the return via UPS to ensure the timely credit of the cost of your merchandise.
Please note that products purchased from Ralph Lauren stores and other point of sale must be returned to a store in person.
3. How to return a watch
• Please call our Customer Assistance team to arrange the return of a watch.
• We will arrange a Courier collection on a day convenient for you (available Monday-Friday). This will be arranged through Ferrari Expeditions and we will email you a tracking number so that you are able to monitor the return.
• Once we have received your returned watch, we will check it meets our requirements under our Returns Policy. We will contact you should we require further information to process your return.
• Original shipping charges are not refundable except for the scenarios listed in our Terms of Sale. In all other cases, we will reimburse shipping charges and return shipping charges for defective or incorrect items.
• You shall receive an e-mail notification upon the completion of the returns process.
• You may also return a Watch to selected Ralph Lauren stores. Once your watch has been checked and we confirm that a refund will be processed, you shall receive an email notifying you of the completion of the returns process.
• For repairs enquiries, please refer to the details received with your watch. Please contact us to facilitate the repair. Please note that repair timeframes can vary dependent on the requirement. We will endeavour to inform you of timelines as the watch has been reviewed by a specialist.