Terms of Sale
Last modified: August 2020
These provisions apply to purchases of customers products on www.ralphlauren.co.uk (the "Website") for delivery in the United Kingdom only (hereafter the "Territory").
Please read the following terms of sale (the "Terms of Sale") carefully before purchasing any product on the Website. By purchasing any product using this Website, you agree to be bound by these Terms of Sale.
We may change our Terms of Sale from time to time. We recommend you to check the latest version of the Terms of Sale whenever you place an order.
The products available on the Website are offered for sale by Ralph Lauren Europe Sàrl ("Ralph Lauren"), a company registered in Switzerland with company number CH-660-0313003-0. Our registered office is at 24 Route de la Galaise, CH - 1228 Plan-les-Ouates (Switzerland). Our VAT number is 060.720.034. However, please be aware that Ralph Lauren has partnered with Radial Commerce Limited to provide specific services to complete your purchases on this Website. Radial Commerce Limited is located at Unit 2, Broadgate, Oldham Broadway Business Park, Chadderton, Oldham OL9 9XA, United Kingdom. Ralph Lauren also provides specific payment services on this Website through its affiliate, RL Retail Services, located at 46 Clarendon Road Watford, WD17 1HE United Kingdom.
In these Terms of Sale the terms "we", "us" and "our" refer to Ralph Lauren and "you" refers to you, the user of the Website.
Eligibility to purchase product from this Website
You do not have to register to explore the Website or to purchase products through it, but registering and creating an account with us will allow you to fully enjoy the Website. Not only will shopping be easier, but your entire experience with us will become customised over time.
By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or delivery information.
When you register or make purchases through the Website, you will be required to provide certain information including your name, phone number and e-mail address. You will also be required to provide valid details of a credit or debit card (or such other payment mechanism as is permitted by these Terms of Sale) which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You warrant that all information you provide to us at any time is true, accurate and complete.
All personal information that you provide when using the Website will be used in accordance with our Privacy Notice and applicable laws.
By placing an order through this Website you warrant that you are at least eighteen (18) years old and that you are capable of entering into legally binding contracts.
We only deliver to addresses within the Territory of the Website on which you make your purchase.
Shopping Bag and Wish List
The Shopping Bag holds the products you have selected to purchase while you shop. Products you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave the Website unless they go out of stock before you complete your purchase in which case they will be automatically removed from your Shopping Bag.
Your Wish List allows you to store details of products that you are thinking about buying. This feature saves your selections even after you leave the Website, making it easy to relocate and purchase your favourite products in the future. Products will remain in your Wish List until they are moved to your Shopping Bag or removed.
Please note that products in your Shopping Bag or on your Wish List are not reserved for you, and they will be available for purchase by other customers until you have submitted and we have confirmed your order for them in accordance with these Terms of Sale.
Making a purchase
In order to purchase products using this Website, you must add it to your Shopping Bag and then indicate that you wish to purchase that product by proceeding to the Checkout section of the Website and entering the relevant information where instructed. You will be provided with an opportunity to review your order, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase. Finally you will have to confirm that you have read and agree with these Terms of Sale.
Once you have submitted your order, we will send an email to the email address you have provided acknowledging receipt of your order and setting out details of the ordered product(s). This email does not constitute an acceptance of your order - only a confirmation that we have received it. You are encouraged to download, save or print a copy of your order confirmation and these Terms of Sale for your records.
Once we have acknowledged receipt of your order, we will check that we have your product(s) in stock.
The information on this Website does not constitute a binding offer to sell products described on the Website. The contract between us will be concluded when we email you to confirm that the product(s) have been dispatched. The contract for your order will be concluded in the United Kingdom, and the language of the contract will be English.
Your credit or debit card will be charged when your order is ready for dispatch.
When we e-mail you the confirmation that your product has been dispatched we will attach an electronic invoice in respect of your order. Please note that we do not issue paper invoices.
Products on this Website
Not all of the products we sell are available for sale through the Website. Additional products are available in Ralph Lauren stores and corners all around the world. Please visit us on www.RalphLauren.co.uk in order to find the nearest points of sale.
In the event that a product you have ordered is unavailable, we will inform you of this within seven (7) days of receiving your order. We will, where possible give you the option to order a different product of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit card and, in the event that your debit card has already been charged, a full refund will be made.
We have made every effort to display the colours and textiles of our products that appear on the Website as accurately as possible; however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Website.
RL Custom Shop
Customisation is available for some but not all of our products. Where customisation is available you may request the addition of a combination of letters to be applied to the product as well as to change the colour of the product, the embroidery and the Ralph Lauren pony logo. While we accept most customisation requests, we cannot accept those that we consider inappropriate or detrimental to our product and/or brand. If we do reject a customisation request we will cancel your order and notify you by e-mail. If we cancel your order after your chosen payment method has been charged we will refund the payment to you.
Whilst we have the right to decline your request to customise our products, you acknowledge that you are solely responsible for any request you make. You warrant that you have the right to make your request and that customising our products in accordance with your request shall not infringe the rights of any third party. You agree that you will have no (intellectual property) rights in your customisation. You agree and understand that you have no exclusivity in any customisation and shall have no claim against us or any other party in the event a personalisation identical or similar to yours is used or designed by any person.
All prices shown on this Website are in Pounds and inclusive of sales tax at the applicable rate. All prices are applicable to purchases made in the relevant Territory only. If your chosen payment method is not denominated in GBP, the final price of any products you purchase will be calculated in accordance with the exchange rate on the date your payment provider processes your payment.
The price of the RL Custom Shop service will vary. The method of calculating the final price will be confirmed to you before we ask you to confirm your order.
Delivery charges are calculated in accordance with the Shipping Policy available on the Website. You will be shown the charges for delivering your order before we ask you to confirm your order.
From time to time we may offer certain promotions for eligible purchases or eligible customers. Please ensure that you read the terms of the promotion and enter any applicable Promotional Code on the Payment page or the Review Your Order page. If your Promotional Code qualifies, your deduction will be displayed in the payment summary. Only one Promotional Code per order will be accepted. Please note that we reserve the right to cancel orders in the event that an unauthorised Promotional Code is used. A Promotional Code cannot be applied retrospectively to orders that have already been placed.
If an error is discovered in the price of any product you have ordered prior to our dispatching it to you, we will: (i) where the correct price is lower, refund you the difference or reduce the balance of the price payable to us; or, (ii) where the correct price is higher, contact you and offer you the option to either confirm your order at the correct price or cancel your order. We do not have an obligation to provide any product to you at a lower price where we have made a pricing error and we notify you of the error before we have dispatched your order.
Our right to refuse or cancel an order
We reserve the right at any time after receipt of your order to decline your order, or any part thereof, in our sole discretion, even after your receipt of an order confirmation or after your chosen payment method has been charged. If we cancel after your chosen payment method has been charged we will refund the payment to you.
You may not purchase any product from this Website for resale by you or any other person. Product will only be sold in quantities that are compatible with your own personal use. We reserve the right to restrict the quantities of any product being ordered by any one person or being delivered to any one address. We shall be entitled to cancel any order placed by you that we believe has been made for the purpose of resale. In such event we reserve the right to refuse or cancel all subsequent orders from you. We also reserve the right to reject orders from any customer with whom we have an ongoing legal dispute regarding a prior order. We may cancel any order if we suspect any fraudulent activity and may refuse to process orders from customers with a previous fraudulent order history.
Website Price Guarantee
If we make a permanent price reduction on any product you have purchased from the Website, you may request a refund of the price difference. Your request for a refund must be made within ten (10) days of delivery of the relevant product. Please be aware that the exact style, size and colour of the relevant product must be available for purchase at the time you request the refund in order to qualify for the price adjustment. Price adjustments are accepted on product purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee. Please Contact Us to request credit for a price adjustment or obtain further details.
Gift Packaging is available at no charge for most purchases made via the Website. When prompted at the checkout page, please let us know whether you would like to make your purchase a gift. Each gift will arrive elegantly presented in our signature navy box. We will include your personalised message, if you like, as well as a receipt (excluding pricing information).
We do not sell our gift boxes and we reserve the right to limit the number of gift box requests per order or per customer.
If you have any questions, please Contact Us
Please call Customer Assistance at +44 (0) 203 450 7750 and ask for a personal shopper to assist you with your purchase.
This service will help you to find the perfect gift, provide you with information and answer any questions you may have about our products or the Website.
Methods of Payment
Full payment is required before an order can be dispatched to you. We accept the following methods of payment:
•Visa Credit, Visa Debit, Visa Electron, Master Card Credit, Master Card Debit, American Express, JCB and Paypal.
•Ralph Lauren Gift cards and Online gift certificates, if applicable.
In the event that the sum due from you for your order cannot be debited or charged for whatever reason, your order will be cancelled
By making an offer to purchase products through our Website, you authorise us, to the extent permitted by applicable law, to perform credit and anti-fraud checks on you and the payment mechanism that you have provided. These checks may be required, amongst other things, to authenticate your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation and/or to authorise individual purchases. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and acknowledge that such parties may keep a record of that information. You further agree and acknowledge that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.
For your convenience, your credit or debit card information can be stored in Your Account. For more information, see our Privacy Notice. For added security, the billing address you provide must exactly match the address on file at your debit or credit card. The processing of your order may be delayed if these addresses are different.
We will prosecute any fraudulent activities relating to any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
Order Tracking and Delivery
Once your order has been confirmed, we endeavour to dispatch purchases within one (1) to two (2) working days of confirming your order (working days exclude Saturdays, Sundays and Public holidays), and to deliver your order in accordance with the timescales set out in our Shipping Policy.
Stated delivery times are estimates only and are measured from the date of dispatch. Each address you instruct us to deliver to, including gift-recipient addresses, is considered a separate order and is subject to applicable delivery charges. Customising a product requires additional processing time for your entire order, and all orders that include RL Custom Shop product may take longer to deliver.
Once your order is placed, we will send an e-mail confirming the details of your order and the selected delivery method. Your Order History on the Website lists the current status of pending orders. You may check your order status through the Order History area of My Account or the Track Your Orders option. You can also Contact Us. We will email you a confirmation once your order is ready for dispatch.
We require a signature for all products delivered using this Website. All responsibility and risk for the products you have purchased through this Website passes to you on delivery. In the event that you have purchased a product as a gift for a third party you agree that signature by a person at the stated delivery address is proof of fulfilment of your order.
For security reasons, Ralph Lauren cannot ship any order to Post Office Boxes or accept any order where it is impossible to identify the individual delivery address. Ralph Lauren's policies do not allow product to be reshipped and therefore we cannot ship to an address associated with a "freight forwarding company". We do not deliver outside the relevant Territory. We do, however, have Ralph Lauren stores all over the world. Please use the Store locator on the Website to find the store nearest you.
Your right to Cancel an Order and Returns
You may cancel your order at any time from placing your order until thirty (30) calendar days of receipt of the product. For further details on our returns policy and how to cancel an order, please see our Returns Policy
We do not offer exchanges for non-faulty products. If you wish to purchase a new item, please place a new order through the Website or through our Customer Assistance.
Additional Provisions relating to Cancellations and Returns
Please note that following products cannot be returned (unless they are faulty):
•bespoke customised goods (including those ordered using the RL Custom Shop).
•perfume if the sealed packaging has been opened.
•swimwear and underwear where the hygiene strip has been removed (Please note in the interests of hygiene, swimwear and underwear must be tried on over your own underwear without removing the adhesive strip.)
Watches can only be returned in their original watch case, with your International Warranty card and all documentation and accessories, and if applicable, with any other certificate.
We may refuse returns where products are soiled, show signs that they have been worn, the tags have been removed or the adhesive strip has been removed. Alternatively we may make a deduction from any refund due to you for loss in value of any product you return, if the loss is the result of unnecessary handling or use by you.
We will prosecute any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
Product purchased via the Website may only be returned in the manner outlined above and cannot be returned to a Ralph Lauren store or any other point of sale. Products purchased from Ralph Lauren stores and other points of sale must be returned to a store in person.
For further details on our returns policy and how to cancel an order, please see our Returns Policy
If you have any questions, comments or complaints about the goods you have ordered, please contact us at:
Ralph Lauren Europe Sàrl
Attention: Customer Assistance
24 Route de la Galaise
Switzerland Phone: +44 (0) 203 450 7750
If you would prefer to send us an email, you can do so by clicking here
Limitation of Liability
Please note that nothing in these Terms of Sale affects your statutory rights as a consumer including statutory rights relating to faulty or misdescribed goods. Where a product is faulty or misdescribed you may have the right to request a repair, a replacement or a refund. For further information about your statutory rights please contact your local consumer authority.
Neither Ralph Lauren nor any of its affiliates will be liable to you for any indirect or consequential loss or damage incurred by you under these Terms of Sale in connection with your purchase of any product through the Website. We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including without limitation, act of God, explosion, flood, war and civil disturbance, strike, industrial action or stoppages of work, force majeure.
Nothing in these Terms of Sale shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) fraudulent misrepresentation or (iii) any other liability which cannot be excluded or limited under applicable law.
Clause headings are for convenience only and do not affect the interpretation of these Terms of Sale. These Terms of Sale constitute the entire agreement and understanding between you and Ralph Lauren with respect to the purchase of goods via the Website and supersede all prior communications between you and us.
If any provision of these Terms of Sale is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Sale and shall not affect the validity and enforceability of any remaining provisions.
Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Sale will not be interpreted as a waiver of our rights or remedies.
Governing Law and Jurisdiction
These Terms of Sale shall be governed and construed in accordance with English law. Disputes arising under or in connection with these Terms of Sale (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Thank you for shopping at www.RalphLauren.co.uk