Return Policy

RETURN POLICY

 

Extended Christmas Returns Policy 2018

Our Returns Policy has been extended for Christmas 2018. Orders place or on after 1st December 2018 can be returned to us by 14th January 2019. All returns are subject to our conditions for returns and exchange detailed below.

 

If you have changed your mind or are not completely satisfied with an item purchased online at Ralph Lauren, you can return it to us within thirty (30) days of receipt of item(s) to obtain a refund by following the steps outlined below. No exchange service is available.

Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.

Please note that, unless they are faulty, certain products cannot be returned:

Bespoke customized goods (including those ordered using the RL Custom Shop)
Perfume if the sealed packaging has been opened;
Swimwear and underwear where hygiene strip had been removed (please note that in the interests of hygiene, swimwear and underwear must tried on over your own underwear without removing the adhesive strip).

We will prosecute to the fullest extent of the law any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.

This does not affect your statutory rights. For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau or the equivalent in your jurisdiction.

If you have any questions about the returns procedure, please do not hesitate to contact our Customer Assistance.