Cancelling your Order


Before your order has been dispatched:

Please note that once you place an order at, there is a limited period of time during which you will be able to cancel your order until it is fully processed. If the cancel option is available, you will find a button next to your order on the order tracking page.

If you have any questions or concerns, please do not hesitate to contact us for assistance.


After your order has been dispatched:

Under applicable distance selling legislation, you can also choose to cancel your order within fourteen (14) calendar days of receipt of your goods. If you choose this option, we will refund you the full price of any items returned in accordance with our Return Policy and the original shipping charges.

To cancel your purchase, you must clearly inform us of your decision to cancel you contract by sending us an e-mail here or by calling our Customer Assistance giving us details about the items ordered and their delivery date. You may also use model cancellation form provided below but it is not mandatory.


Model Cancellation Form

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),



We will process your refund or credit within fourteen (14) days of receipt of the cancellation notice.