Customer Assistance

• Customer Assistance Hours
• Product Information and Care
• Alterations in Ralph Lauren Stores
• Finding the Right Size
• View Size Charts

Customer Assistance Hours

Our customer assistance hours of operation are:
Monday - Friday 8 A.M. - 8 P.M. GMT
Saturday and bank holidays: 9 A.M to 6 P.M

Sunday Closed Christmas Day Closed New Year's Day Closed

Product Information and Care

If you have questions on the proper care or fabric treatment of any of our items, please consult the tags on the interior of the garment.

Alternatively, you may Contact Us and reference the item in our webstore.

Alterations in Ralph Lauren Stores

We offer complimentary alterations on full-price Purple Label and/or Collection apparel in the following Ralph Lauren store:

• 1 New Bond Street

Customers must present a copy of their invoice to the store for alterations to be made. Alterations may take up to 20 days. For all merchandise not eligible for complimentary alterations, you may visit 1 New Bond Street and pay an alterations fee.

Complimentary alterations are not offered for:

• Items purchased on sale or with a promotional discount code
• Full price items outside of Purple Label and Collection brands

If you have additional questions about alterations in our Ralph Lauren stores, please Contact Us.

Finding the Right Size

Please use the following guidelines along with a fabric tape measure to be certain you are ordering the right size. When taking your measurements, wear minimal or no clothing to get the most accurate information.

Waist
Measure around the narrowest point in your waist, keeping the tape comfortably loose. This is usually.

Hips
Stand with your heels together and measure around the fullest part of your hips.

Chest
Wrap the tape around the fullest part of your chest or bust, including your shoulder blades, then drop your arms to your sides to measure.

Neck
Measure around the middle of neck. Allow room for your index finger to fit between the tape and your neck for a comfortable fit.

Inseam
With the appropriate shoes on, measure from your crotch to your desired pant length.

View Size Charts

Our size charts will help you in determining the right fit.

Some sizes may differ between brands. Online we carry US sizes and show how these compare to UK sizes. Click on the links below to view our size charts:

Men   Women   Boys   Girls

Please contact us for more information on size comparison.

Shipping Information

• Shipping
• Shipping and Handling

Shipping

For your convenience we offer the following shipping options:

Free Delivery offer valid on orders shipped in United Kingdom and applies to Standard Delivery orders only. Gift certificates, taxes, additional shipping and handling do not count toward the qualifying amount. Not valid for cash. The £145 threshold applies to merchandise only. Previous purchases are not eligible for adjustments.

To participate, simply add merchandise to your shopping basket and Free Standard Delivery will automatically be applied. You must select the "Standard Delivery" option to receive the free shipping offer.

Currently, we offer shipping throughout the United Kingdom and the United States. Please visit RalphLauren.com for any US orders. Additionally, we do have Ralph Lauren stores all over the world. Please use the Store Locator to find the store nearest you.

Note that we currently do not offer shipments to Crown Dependencies (including Jersey, Guernsey, Isle of Man) and Post Office Boxes (including British Forces Post Office).

Shipping and Handling

Shipping Method and Delivery Timing

RalphLauren.co.uk endeavors to ship purchases within 2 business days of receiving your order pending order verification and credit card clearance.

Once your order has been shipped, estimated delivery times are:

Standard Delivery: 3 business days
Express Delivery: 1 business day

Saturday, Sunday and public holidays are not considered business days.

We ship via UPS for both Standard and Express delivery options. UPS delivers packages Monday through Friday from 8 A.M. to 6 P.M and will require signature. Please state a delivery address where you will be present at time of delivery.

There are some remote areas within the UK where we cannot guarantee that your order will be delivered within the specified timing - Please contact customer assistance if you are concerned that this may apply to you.

Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.

Please allow time for credit card clearance, address verification and order processing when estimating package delivery time.

Shipping Tracking

Once your order is completed, we will e-mail you a shipping confirmation with the UPS tracking information. Clicking on the tracking number takes you directly to the UPS Web site, where you can follow the progress of shipments.

If you have a registered account with RalphLauren.co.uk, it's easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the UPS tracking number. (You can also track your order by clicking on Track My Orders. Simply enter the order number and post code information to view the order details).

If you don't have a RalphLauren.co.uk account yet, set one up at My Account.

Returns

• Conditions for Returns and Exchanges
• How to Return Merchandise
• How to Exchange Merchandise
• Refunds
• Cancelling Your Order

Conditions for Returns and Exchanges:

• If you are not completely satisfied with an item purchased at RalphLauren.co.uk, you can return it to us within thirty (30) days of receipt of item(s) for an exchange or refund by following the steps outlined below.
• Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition.
• Returned or exchanged items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund or exchange will be processed for items that are returned incomplete, damaged or soiled.
• Please note that the return of certain items, such as underwear, is subject to restrictions and we are unable to accept the return or exchange of personalised items (including the Create Your Own Collection line of merchandise) purchased at RalphLauren.co.uk.
• For more information, please check our Terms of Sales available at www.ralphlauren.co.uk.
• If you have any questions about the returns or exchange procedure, please do not hesitate to contact our Customer Assistance at +44 (0) 2034 50 7750 or e-mail us at CustomerAssistance@RalphLauren.co.uk.

How to Return Merchandise

1. Making a Return by Mail

• Please return the item(s) using the original shipping box and packing materials. Please include each item(s) in its original packing, together with a copy of your invoice, the hang-tags and any related accessories and instruction booklets as well as the completed return form, specifying the return item and the return reason.
• For your convenience, a pre-paid UPS return label has been provided in your package. Should you require an additional UPS return label, please contact Customer Assistance and we shall send you one.
• Simply affix the pre-paid UPS return label to your package and drop the package at your nearest UPS collection center. Alternatively, you may contact UPS to arrange for pick-up at an address of your choosing.
• If you lose your pre-paid UPS return label, or if you require additional assistance with your return, please do not hesitate to contact our Customer Assistance.
• Original shipping charges are not refundable except for cancellations under Article 14 of Terms of Sale. In all other cases, we will reimburse shipping charges for defective or incorrect items.
• You shall receive an e-mail notification upon the completion of the returns process.

If you have questions about the returns/exchange process, please Contact Us.

2. Making a Return to any of our Ralph Lauren stores

We do not offer in-store returns for product purchased at RalphLauren.co.uk. For your convenience, we have provided a fast and reliable mail returns process. Please use provided return labels and make return via registered mail to ensure the timely credit or exchange of your merchandise.

How to Exchange Merchandise

• You can exchange an item purchased from RalphLauren.co.uk within 30 days of the receipt of your order items.
• Please return the item(s) to us by following the returns procedure as outlined in the above returns section.
• Please indicate on the return form the item to be exchanged, the reason for the exchange as well as the colour and the size of the new item requested. Please include the completed return form in the package with the returned item.
• Availability of the requested replacement item cannot be guaranteed.
• Your replacement order will be sent to you via Standard Delivery. Shipping charges for the replacement order will be borne by RalphLauren.co.uk.
• You will receive an e-mail notification once the exchange process has been completed.

Refunds

• We will refund you the original price paid for the return item, less any adjustments or credits that may have been subsequently issued (if any).
• Please note that if you return an item without a receipt or an invoice, we will issue a credit for the last known value of the item.
• All returns (including items purchased through the gift service) will be credited to the original purchaser's form of payment unless otherwise specified on the returns/exchanges form. The original purchaser's credit card account will be credited upon the processing of the returned item(s), and the credit should appear on the original purchaser's next bank statement.
• Refunds of items purchased with a gift card will be issued in the form of another gift card.
• You will receive an e-mail notification once the refund process has been completed.

Cancelling Your Order:

Please note that once you place an order at RalphLauren.co.uk, there is a limited period of time during which you will be able to cancel your order until it is fully processed. If the cancel option is available, you will find a button next to your order on the order tracking page at the following link: http://www.ralphlauren.co.uk/orderlogin.jsp

If you have any questions or concerns, please do not hesitate to Contact Us for assistance.

Gift Services

• Ralph Lauren Online Gift Certificates
• Ralph Lauren Gift Cards
• Gift Packaging
• Personal Shopping

Ralph Lauren Online Gift Certificates

Terms and Conditions (UK)

These terms and conditions apply to European online gift certificates ("Online Gift Certificate") which can be purchased and redeemed exclusively on RalphLauren.co.uk.

Your use of the Online Gift Certificate constitutes acceptance of these terms and conditions. Please read these terms and conditions carefully and keep a copy for your records. The Online Gift Certificate is not a credit, debit or charge card, and cannot be used for commercial purposes including in connection with any marketing, advertising or other promotional activities.

Receiving an Online Gift Certificate

We will issue you an Online Gift Certificate when you return a good that a third party has purchased for you as a gift from Ralphlauren.co.uk. The value of the Online Gift Certificate will be equal to the value of the goods you have returned.

Purchasing an Online Gift Certificate

• Online Gift Certificates can only be purchased on RalphLauren.co.uk
• Online Gift Certificates can be purchased in any amount as specified in the table below. This amount may be revised from time to time.
• You can purchase Online Gift Certificates using any credit or debit card that is accepted by the Participating Website. Customer Assistance will be happy to provide you with further details.
• Online Gift Certificates cannot be purchased using discounts or other promotions or offers.

Redeeming an Online Gift Certificate

• Redeeming an Online Gift Certificate is easy. The Online Gift Certificate may be used in full or part payment for goods purchased on RalphLauren.co.uk.
• The Online Gift Certificate can be used to purchase goods at a higher price than the amount of the certificate provided that the difference is paid by you in accordance with the Terms of Sale of RalphLauren.co.uk. The use of multiple Online Gift Certificates for a single purchase is accepted but will be subject to the same restrictions as those applicable to payments made in cash on RalphLauren.co.uk. Please see the table below for the applicable maximum amounts. Cash change will not be given for purchases made using the Online Gift Certificate. The unused balance on the Online Gift Certificate can be used to make further purchases from RalphLauren.co.uk.
• The Online Gift Certificate may be used by the original recipient or anyone to whom the original recipient has given the Online Gift Certificate as a gift for their personal use. Resale of Online Gift Certificates is strictly prohibited.
• Online Gift Certificates cannot be exchanged for cash or for credit or other gift certificates.
• If you are returning a good purchased with your Online Gift Certificate, the value of the goods will only be credited back to your Online Gift Certificate.

Check the balance and the expiry date

To check the balance and the expiry date of your Online Gift Certificate please click here. You will need your Online Gift Certificate number and the security code issued to you with your Online Gift Certificate. For any further queries, please contact our Customer Assistance.

Expiration

The Online Gift Certificate will automatically expire 24 months from the date it was issued or its last use (for a purchase or to make a top up). Please note that any balance remaining upon expiry will be cancelled and unused amounts will not be refunded unless required by applicable law.

If your Online Gift Certificate is lost or stolen

Please take care of your Online Gift Certificate and treat it like cash. Ralph Lauren does not replace any lost or stolen Online Gift Certificate and accepts no liability for lost or stolen certificates or for any purchases made with a lost or stolen Online Gift Certificate.

Customer Assistance

If you have any questions or comments about our Online Gift Certificates please contact our Customer Assistance.

General

If any provision of these terms and conditions is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions. Any failure or delay by us in enforcing (in whole or in part) any provision of these terms and conditions will not be interpreted as a waiver of our rights or remedies.

Online Gift Certificates are issued by Polo Ralph Lauren Europe Sàrl, 8 Chemin de Blandonnet, CH - 1214 Vernier (Switzerland).

These terms and conditions shall be governed and construed in accordance with English law. Disputes arising under or in connection with these terms and conditions (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts.

Values on the Online Gift Certificate

Ralph Lauren Gift Cards

Terms and Conditions

These terms and conditions apply to Ralph Lauren gift cards ("Ralph Lauren Gift Cards") which can be purchased, redeemed and used exclusively in participating Ralph Lauren stores in Europe ("Participating Stores"). For a list of Participating Stores, please click here. Alternatively please contact our Customer Assistance.

Your use of the Ralph Lauren Gift Card constitutes acceptance of these terms and conditions. Please read these terms and conditions carefully and keep a copy for your records. The Ralph Lauren Gift Card is not a credit, debit or charge card, and cannot be used for commercial purposes including in connection with any marketing, advertising or other promotional activities.

Purchasing the Ralph Lauren Gift Card

• Ralph Lauren Gift Cards are available for purchase and are redeemable exclusively at participating Ralph Lauren Stores in Europe. For a list of Participating Stores, please click here. Alternatively visit your Ralph Lauren store or contact Customer Assistance.
• Ralph Lauren Gift Cards can be purchased in any amount detailed in the table hereafter. These amounts may be revised from time to time.
• You can purchase a Ralph Lauren Gift Card using any credit or debit card that is accepted by the Participating Store or with cash, in which case local restrictions applicable to payments in cash will also apply. Customer Assistance will be happy to provide you with further details.
• Ralph Lauren Gift Cards cannot be purchased using discounts or other promotions or offers.

Redeeming a Ralph Lauren Gift Card

• Redeeming a Ralph Lauren Gift Card is easy. The Ralph Lauren Gift Card may be used in full or part payment for goods at Participating Stores in Europe. For a list of Participating Stores, please click here.
• The Ralph Lauren Gift Card can be used to purchase goods at a higher price than the amount on the card upon payment of the difference by other means of payment. The use of multiple Ralph Lauren Gift Cards for a single purchase is accepted but will be subject to same restrictions that are applicable to payments made in cash. Cash change will not be given for purchases made using the Ralph Lauren Gift Card. Please ask Customer Assistance for the maximum amounts.
• The Ralph Lauren Gift Card may be used by the original purchaser or anyone to whom the original purchaser has offered the Ralph Lauren Gift Card as a personal gift. Resale of the Ralph Lauren Gift Card is strictly prohibited.
• The Ralph Lauren Gift Card cannot be exchanged for cash, unless otherwise required by applicable law, or for credit or other gift cards.
• If you are returning a good purchased with your Ralph Lauren Gift Card, the value of the goods will only be credited back to a Ralph Lauren Gift Card.

Our currency conversion policy

If the Ralph Lauren Gift Card is being used in another currency zone than the currency of the Ralph Lauren Gift Card, the value of the purchased goods will be converted into the currency on the Ralph Lauren Gift Card before being deducted. For further details, please ask your Participating Store or contact our Customer Assistance.

Check the balance and the expiry date

To check the balance and the expiry date of your Ralph Lauren Gift Card please click here. You will need your Ralph Lauren Gift Card number and the security code issued to you upon purchase. For any further queries, please visit your Participating Store or contact our Customer Assistance.

Top-up your Ralph Lauren Gift Card

You can top-up your Ralph Lauren Gift Card by visiting one of the Participating Stores. For a list of Participating Stores, please click here.

Expiration

The Ralph Lauren Gift Card will automatically expire 24 months from the date of its purchase or its last use (for a purchase or to make a top-up). Please note that any balance remaining upon expiry will be cancelled and unused amounts will not be refunded.

If your Ralph Lauren Gift Card is lost or stolen

Please call our Customer Assistance or visit your local Participating Store immediately to deactivate your Ralph Lauren Gift Card. Ralph Lauren accepts no liability for lost, stolen or damaged cards or for any purchases made with a lost or stolen Ralph Lauren Gift Card.

Customer Assistance

If you have any questions or comments, please visit your Participating Store, contact us by emailing customerassistance@RalphLauren.co.uk, or write to us at:

Polo Ralph Lauren Europe Sàrl
Ralph Lauren Gift Cards
8 chemin de Blandonnet
CH-1214 Vernier
Switzerland

To cancel your unused Ralph Lauren Gift Card, please send your request by recorded delivery to the address above, together with proof of purchase but please do not send your Ralph Lauren Gift card with your request. Only the original purchaser can request cancellation of the Ralph Lauren Gift Card. If the Ralph Lauren Gift Card has been used, it cannot be cancelled and, the remaining amount can only be redeemed against goods. Once your request has been accepted, the credit or debit card used for the purchase will be credited if you purchased the Ralph Lauren Gift Card with a credit or debit card. If you purchased the Ralph Lauren Gift Card with cash, you will be asked to collect your cash at the store where you purchased the Ralph Lauren Gift Card. Please note we do not send any cash by mail and we do not send wire transfers.

General

If any provision of these terms and conditions are unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions. Any failure or delay by us in enforcing (in whole or in part) any provision of these terms and conditions will not be interpreted as a waiver of our rights or remedies.

Ralph Lauren Gift Cards are issued by Polo Retail Europe Ltd., 46 Clarendon Road, Watford, Hertfordshire WD17 1HE, United Kingdom.

These terms and conditions shall be governed and construed in accordance with English law. Disputes arising under or in connection with these terms and conditions (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts.

Participating Stores

www.ralphlauren.co.uk
www.ralphlauren.fr
www.ralphlauren.de

Values on the Ralph Lauren Gift Card

Gift Packaging

Gift packaging is offered free of charge with most purchases at RalphLauren.co.uk. When prompted at the checkout page, just let us know you would like to make your purchase a gift. Each gift will arrive elegantly presented in our signature navy box. We will include your personalized message, if you like, as well as a receipt (excluding pricing information), for easy exchange. We do not sell our gift boxes and we reserve the right to limit the number of gift box requests per order or per customer.

> SEE OUR FREE GIFT PACKAGING

Personal Shopping

Please call customer services at +44 (0) 203 450 7750 and ask for your own personal shopper.

This service will help you to find the perfect gift, provide you with product information and answer any questions you may have.