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Customer Assistance

Returning

Returns

Conditions for Returns:

  • If you are not completely satisfied with an item purchased at RalphLauren.co.uk, you can return it to us within thirty (30) days of receipt of item(s) to obtain a refund by following the steps outlined below. No exchange service is available.
  • Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition.
  • Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.
  • Please note that the return of certain items, such as underwear, is subject to restrictions and we are unable to accept the return of personalised items (including the RL Personalisation Shop line of merchandise) purchased at RalphLauren.co.uk.
  • For more information, please check our Terms of Sales available at www.ralphlauren.co.uk.
  • If you have any questions about the returns procedure, please do not hesitate to contact our Customer Assistance here.

How to Return Merchandise

1. How to Return by Mail

  • Please return the item(s) using the original shipping box and packing materials. Please include each item(s) in its original packaging, together with a copy of your invoice, the hang-tags and any related accessories and instruction booklets as well as the completed return form, specifying the return item and the return reason.
  • For your convenience, a pre-paid UPS return label has been provided in your package. Should you require an additional UPS return label, please contact Customer Assistance and we shall send you one.
  • Simply affix the pre-paid UPS return label to your package and drop the package at your nearest UPS collection centre. Alternatively, you may contact UPS to arrange for pick-up at an address of your choosing.
  • If you lose your pre-paid UPS return label, or if you require additional assistance with your return, please do not hesitate to contact our Customer Assistance.
  • Original shipping charges are not refundable except for cancellations under Article 14 of Terms of Sale. In all other cases, we will reimburse shipping charges and return shipping charges for defective or incorrect items.
  • You shall receive an e-mail notification upon the completion of the returns process.

If you have questions about the returns process, please Contact Us.

2. Making a Return to any of our Ralph Lauren stores

We do not offer in-store returns for products purchased at RalphLauren.co.uk. For your convenience, we have provided a fast and reliable returns process. Please use the provided return labels and make the return via UPS to ensure the timely credit of the cost of your merchandise.

3. How to Return a Watch

  • Please call our Customer Assistance Representatives, details here, to arrange the return of a watch. We will arrange a Courier collection on a day convenient for you (available Monday-Friday). This will be arranged through Ferrari Expeditions and we will email you a tracking number so that you are able to monitor the return.
  • Once we have received your returned watch, we will check it meets our requirements under our Returns Policy. We will contact you should we require further information to process your return.
  • Original shipping charges are not refundable except for cancellations under Article 14 of Terms of Sale. In all other cases, we will reimburse shipping charges and return shipping charges for defective or incorrect items.
  • You shall receive an e-mail notification upon the completion of the returns process.
  • You may also return a Watch to selected Ralph Lauren stores. The list of Stores watches can be returned to can be found here. Once your watch has been checked and we confirm that a refund will be processed, you shall receive an email notifying you of the completion of the returns process.

EXCHANGE POLICY

Starting from February 19th, 2018 exchange service will not be available anymore. If you wish to purchase a new item, please place a new order through RalphLauren.co.uk or through our Customer Assistance.

Refunds

  • We will refund you the original price paid for the returned item, less any adjustments or credits that may have been subsequently issued (if any).
  • Please note that if you return an item without a receipt or an invoice, we will issue a credit for the last known value of the item.
  • All returns (including items purchased through the gift service) will be credited to the original purchaser's form of payment unless otherwise specified on the returns form. The original purchaser's credit card account will be credited upon the processing of the returned item(s), and the credit should appear on the original purchaser's next bank statement.
  • Refunds of items purchased with a gift card will be issued in the form of another gift card.
  • You will receive an e-mail notification once the refund process has been completed.

Cancelling Your Order:

Please note that once you place an order at RalphLauren.co.uk, there is a limited period of time during which you will be able to cancel your order until it is fully processed. If the cancel option is available, you will find a button next to your order on the order tracking page at the following link: http://www.ralphlauren.co.uk/orderlogin.jsp

If you have any questions or concerns, please do not hesitate to Contact Us for assistance.

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