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Customer Assistance

Shopping and Payment

Shopping and Payment

How to Use Your Shopping Bag

When you are shopping at RalphLauren.co.uk and add an item to your bag, it is saved in your Shopping Bag. The Shopping Bag holds products you wish to purchase while you shop. Items you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave our site. However, those items placed in your Shopping Bag that go out of stock before you complete your purchase will automatically be removed from your Shopping Bag.

Your Wish List allows you to save items that you are thinking about buying. This feature saves your selections even after you leave our site, making it easy to relocate and purchase your favorite items in the future. Items will remain in your Wish List until they are moved to your Shopping Bag or removed. Placing items in your Wish List does not guarantee availability.

In order to move items from your Shopping Bag to your Wish List, you must sign in with your Account e-mail and password. Even if you leave the site and come back, you can access your Wish List, but only by signing in with your Account e-mail and password.

Payment Method

Credit cards accepted:

  • Visa Credit Card
  • Visa Debit
  • Visa Electron
  • Mastercard Credit Card
  • Mastercard Debit Card
  • Maestro UK (ex Switch)
  • American Express

Other forms of payment:

  • PayPal
  • Online gift certificates
  • Ralph Lauren gift cards

Important information about payment:

For your convenience, your credit card information can be stored in your RalphLauren.co.uk account. This is secure information and cannot be accessed by anyone other than the account holder. For more information, see our Privacy Policy. For added security, your billing address at RalphLauren.co.uk must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.

Your credit card will not be charged until your order ships. If you are using a debit or check card for payment, however, the funds will immediately be deducted from your account.

You will be asked to provide your credit card ID number during the checkout process. Please see below some more detailed information:

  • Credit Card ID Number/ CCV
    This is a 3- or 4-digit number printed on your card required as an added safeguard for online purchases.

  • American Express
    4-digits; far right on the front of your card.

  • Visa or MasterCard
    3-digits; back of your card near the signature panel.

    If your credit card does not show an ID Number, you are not required to enter one.

PayPal option is used to securely send payments over the Internet. You can choose to pay from your PayPal account balance, a credit card, debit card or bank account. To make a PayPal purchase, select PayPal during checkout on the RalphLauren.co.uk Web site and choose your method of payment. Your funds are transferred immediately and securely.

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers

Promotion Codes

Promotional Code redemption is easy and seamless:

Enter your Promotional Code on the Payment page or the Review Your Order page. (Codes are case sensitive).
Click "Apply".

If your Promotional Code qualifies, your deduction will be displayed in the payment summary. Only one Promotional Code per order will be accepted.

Please note that we reserve the right to cancel orders in the event that an unauthorized promotion code is used.

VAT

All prices displayed at our webstore are VAT inclusive

RalphLauren.co.uk Pricing Guarantee

If RalphLauren.co.uk makes a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee.

Please Contact Us to request credit for a price difference or obtain further details.

We work hard to ensure the accuracy of pricing at RalphLauren.co.uk, but despite our best efforts, pricing errors may occur. In the event that a product is listed at an incorrect price due to a typographical error, RalphLauren.co.uk shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged.

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