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Customer Assistance

Gift Services

Gift Services

Ralph Lauren Online Gift Certificates

Terms and Conditions (UK)

These terms and conditions apply to European online gift certificates ("Online Gift Certificate") which can be purchased and redeemed exclusively on RalphLauren.co.uk.

Your use of the Online Gift Certificate constitutes acceptance of these terms and conditions. Please read these terms and conditions carefully and keep a copy for your records. The Online Gift Certificate is not a credit, debit or charge card, and cannot be used for commercial purposes including in connection with any marketing, advertising or other promotional activities.

Receiving an Online Gift Certificate

We will issue you an Online Gift Certificate when you return a good that a third party has purchased for you as a gift from Ralphlauren.co.uk. The value of the Online Gift Certificate will be equal to the value of the goods you have returned.

Purchasing an Online Gift Certificate

  • Online Gift Certificates can only be purchased on RalphLauren.co.uk
  • Online Gift Certificates can be purchased in any amount as specified in the table below. This amount may be revised from time to time.
  • You can purchase Online Gift Certificates using any credit or debit card that is accepted by the Participating Website. Customer Assistance will be happy to provide you with further details.
  • Online Gift Certificates cannot be purchased using discounts or other promotions or offers.

Redeeming an Online Gift Certificate

  • Redeeming an Online Gift Certificate is easy. The Online Gift Certificate may be used in full or part payment for goods purchased on RalphLauren.co.uk.
  • The Online Gift Certificate can be used to purchase goods at a higher price than the amount of the certificate provided that the difference is paid by you in accordance with the Terms of Sale of RalphLauren.co.uk. The use of multiple Online Gift Certificates for a single purchase is accepted but will be subject to the same restrictions as those applicable to payments made in cash on RalphLauren.co.uk. Please see the table below for the applicable maximum amounts. Cash change will not be given for purchases made using the Online Gift Certificate. The unused balance on the Online Gift Certificate can be used to make further purchases from RalphLauren.co.uk.
  • The Online Gift Certificate may be used by the original recipient or anyone to whom the original recipient has given the Online Gift Certificate as a gift for their personal use. Resale of Online Gift Certificates is strictly prohibited.
  • Online Gift Certificates cannot be exchanged for cash or for credit or other gift certificates.
  • If you are returning a good purchased with your Online Gift Certificate, the value of the goods will only be credited back to your Online Gift Certificate.
  • The PIN is located in the email accompanying your Online Gift Certificate.

Check the balance and the expiry date

To check the balance and the expiry date of your Online Gift Certificate please click here. You will need your Online Gift Certificate number and the security code issued to you with your Online Gift Certificate. For any further queries, please contact our Customer Assistance.

Expiration

The Online Gift Certificate will automatically expire 24 months from the date it was issued or its last use (for a purchase or to make a top up). Please note that any balance remaining upon expiry will be cancelled and unused amounts will not be refunded unless required by applicable law.

If your Online Gift Certificate is lost or stolen

Please take care of your Online Gift Certificate and treat it like cash. Ralph Lauren does not replace any lost or stolen Online Gift Certificate and accepts no liability for lost or stolen certificates or for any purchases made with a lost or stolen Online Gift Certificate.

Customer Assistance

If you have any questions or comments about our Online Gift Certificates please contact our Customer Assistance.

General

If any provision of these terms and conditions is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions. Any failure or delay by us in enforcing (in whole or in part) any provision of these terms and conditions will not be interpreted as a waiver of our rights or remedies.

Online Gift Certificates are issued by Polo Ralph Lauren Europe Sàrl, 8 Chemin de Blandonnet, CH - 1214 Vernier (Switzerland).

These terms and conditions shall be governed and construed in accordance with English law. Disputes arising under or in connection with these terms and conditions (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts.

Values on the Online Gift Certificate

Country
Currency
Minimum Transaction
Maximum Transaction
Maximum Balance
United Kingdom
GBP
5.00
1000.00
1000.00

Ralph Lauren Gift Cards

Terms and Conditions

These terms and conditions apply to Ralph Lauren gift cards ("Ralph Lauren Gift Cards") which can be purchased, redeemed and used exclusively in participating Ralph Lauren stores in Europe ("Participating Stores"). For a list of Participating Stores, please click here. Alternatively please contact our Customer Assistance.

Your use of the Ralph Lauren Gift Card constitutes acceptance of these terms and conditions. Please read these terms and conditions carefully and keep a copy for your records. The Ralph Lauren Gift Card is not a credit, debit or charge card, and cannot be used for commercial purposes including in connection with any marketing, advertising or other promotional activities.

Purchasing the Ralph Lauren Gift Card

  • Ralph Lauren Gift Cards are available for purchase and are redeemable exclusively at participating Ralph Lauren Stores in Europe. For a list of Participating Stores, please click here. Alternatively visit your Ralph Lauren store or contact Customer Assistance.
  • Ralph Lauren Gift Cards can be purchased in any amount detailed in the table hereafter. These amounts may be revised from time to time.
  • You can purchase a Ralph Lauren Gift Card using any credit or debit card that is accepted by the Participating Store or with cash, in which case local restrictions applicable to payments in cash will also apply. Customer Assistance will be happy to provide you with further details.
  • Ralph Lauren Gift Cards cannot be purchased using discounts or other promotions or offers.

Redeeming a Ralph Lauren Gift Card

  • Redeeming a Ralph Lauren Gift Card is easy. The Ralph Lauren Gift Card may be used in full or part payment for goods at Participating Stores in Europe. For a list of Participating Stores, please click here.
  • The Ralph Lauren Gift Card can be used to purchase goods at a higher price than the amount on the card upon payment of the difference by other means of payment. The use of multiple Ralph Lauren Gift Cards for a single purchase is accepted but will be subject to same restrictions that are applicable to payments made in cash. Cash change will not be given for purchases made using the Ralph Lauren Gift Card. Please ask Customer Assistance for the maximum amounts.
  • The Ralph Lauren Gift Card may be used by the original purchaser or anyone to whom the original purchaser has offered the Ralph Lauren Gift Card as a personal gift. Resale of the Ralph Lauren Gift Card is strictly prohibited.
  • The Ralph Lauren Gift Card cannot be exchanged for cash, unless otherwise required by applicable law, or for credit or other gift cards.
  • If you are returning a good purchased with your Ralph Lauren Gift Card, the value of the goods will only be credited back to a Ralph Lauren Gift Card.
  • Gift Card PIN numbers are located on the back of your Gift Card.

Our currency conversion policy

If the Ralph Lauren Gift Card is being used in another currency zone than the currency of the Ralph Lauren Gift Card, the value of the purchased goods will be converted into the currency on the Ralph Lauren Gift Card before being deducted. For further details, please ask your Participating Store or contact our Customer Assistance.

Check the balance and the expiry date

To check the balance and the expiry date of your Ralph Lauren Gift Card please click here. You will need your Ralph Lauren Gift Card number and the security code issued to you upon purchase. For any further queries, please visit your Participating Store or contact our Customer Assistance.

Top-up your Ralph Lauren Gift Card

You can top-up your Ralph Lauren Gift Card by visiting one of the Participating Stores. For a list of Participating Stores, please click here.

Expiration

The Ralph Lauren Gift Card will automatically expire 24 months from the date of its purchase or its last use (for a purchase or to make a top-up). Please note that any balance remaining upon expiry will be cancelled and unused amounts will not be refunded.

If your Ralph Lauren Gift Card is lost or stolen

Please call our Customer Assistance or visit your local Participating Store immediately to deactivate your Ralph Lauren Gift Card. Ralph Lauren accepts no liability for lost, stolen or damaged cards or for any purchases made with a lost or stolen Ralph Lauren Gift Card.

Customer Assistance

If you have any questions or comments, please visit your Participating Store, contact us by emailing customerassistance@RalphLauren.co.uk, or write to us at:

Polo Ralph Lauren Europe Sàrl
Ralph Lauren Gift Cards
8 chemin de Blandonnet
CH-1214 Vernier
Switzerland

To cancel your unused Ralph Lauren Gift Card, please send your request by recorded delivery to the address above, together with proof of purchase but please do not send your Ralph Lauren Gift card with your request. Only the original purchaser can request cancellation of the Ralph Lauren Gift Card. If the Ralph Lauren Gift Card has been used, it cannot be cancelled and, the remaining amount can only be redeemed against goods. Once your request has been accepted, the credit or debit card used for the purchase will be credited if you purchased the Ralph Lauren Gift Card with a credit or debit card. If you purchased the Ralph Lauren Gift Card with cash, you will be asked to collect your cash at the store where you purchased the Ralph Lauren Gift Card. Please note we do not send any cash by mail and we do not send wire transfers.

General

If any provision of these terms and conditions are unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions. Any failure or delay by us in enforcing (in whole or in part) any provision of these terms and conditions will not be interpreted as a waiver of our rights or remedies.

Ralph Lauren Gift Cards are issued by Polo Retail Europe Ltd., 46 Clarendon Road, Watford, Hertfordshire WD17 1HE, United Kingdom.

These terms and conditions shall be governed and construed in accordance with English law. Disputes arising under or in connection with these terms and conditions (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts.

Participating Stores

www.ralphlauren.co.uk
www.ralphlauren.fr
www.ralphlauren.de

Values on the Ralph Lauren Gift Card

Country
Currency
Minimum Transaction
Maximum Transaction
Maximum Balance
Austria
EUR
5.00
1000.00
1000.00
Belgium
EUR
5.00
1000.00
1000.00
France
EUR
5.00
1000.00
1000.00
Germany
EUR
5.00
1000.00
1000.00
Greece
EUR
5.00
1000.00
1000.00
Ireland
EUR
5.00
1000.00
1000.00
Italy
EUR
5.00
1000.00
1000.00
Netherlands
EUR
5.00
1000.00
1000.00
Portugal
EUR
5.00
1000.00
1000.00
Spain
EUR
5.00
1000.00
1000.00
Switzerland
CHF
5.00
1000.00
1000.00
United Kingdom
GBP
5.00
1000.00
1000.00

Gift Packaging

Gift packaging is offered free of charge with most purchases at RalphLauren.co.uk. When prompted at the checkout page, just let us know you would like to make your purchase a gift. Each gift will arrive elegantly presented in our signature navy box. We will include your personalized message, if you like, as well as a receipt (excluding pricing information), for easy exchange. We do not sell our gift boxes and we reserve the right to limit the number of gift box requests per order or per customer.

> SEE OUR FREE GIFT PACKAGING

Personal Shopping

Please call customer services at +44 (0) 203 450 7750 and ask for your own personal shopper.

This service will help you to find the perfect gift, provide you with product information and answer any questions you may have.

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