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Customer Assistance

Account Information

Account Information

Benefits of Registering

You don't have to register to explore, but registering and creating an account will allow you to fully enjoy our site. Not only will shopping be easier, but your entire experience with us will become customized over time.

By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or shipping information.

Forgotten Password?

If you have forgotten your password, please click the Forgot Password link on the My Account page. Alternatively feel free to Contact Us.

Your Address Book

When you register with, you will have the option to create your own address book. This feature allows you to store not only your own billing and shipping information, but also the names and addresses of people you frequently send gifts to. It's easy to add, change or delete information from your address list at any time. (Please note: the information that you store in your address list is for your use only).

Although we allow you to add international addresses to your address book, we do not ship outside the United Kingdom. We do, however, have Ralph Lauren stores all over the world. Please use Our Stores to find the store nearest you.

Storing Credit Card Information on Your Account

For easy shopping and checkout, allows you to store credit card information securely under your account.

All credit cards stored on are encrypted for user protection so that no one can access your credit card details.

Once you make a purchase from our site, the credit card you use at checkout can be stored for you in your User Profile. You will only be able to delete your credit card information, not make updates to it.

For more information about Account Management, please see our Privacy Notice. If you have any further questions do not hesitate to Contact Us.

Order History

Order Status

Following your purchase, we will send an e-mail confirming the details of your order and the shipping method.

If you have a registered account with, it is easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the UPS tracking number.

You can also track your order by clicking on Track My Orders. Simply enter the order number and post code information to view the order details.

Shipping Status

You will receive a shipment tracking number with your shipment confirmation e-mail. Clicking on the tracking number takes you directly to the UPS Web site, where you can follow the progress of shipments.

You can also find the shipping status of any order by going to and entering the shipment tracking number.

If you do not have a account yet, set one up at My Account.

For assistance with your order please do not hesitate to Contact Us.

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